FAQ

The Conversational Booking Engine (CBE) provides a seamless, intuitive way to guide guests through every step of the booking process. Unlike traditional chatbots, which often redirect users to help articles, the CBE delivers personalised, conversational support—anticipating questions and providing accurate responses in real-time.

With 24/7 availability, your guests no longer need to rely on office hours for assistance, leading to higher engagement and increased conversion rates. By offering a more interactive and helpful booking experience, the CBE ensures a smoother journey from inquiry to reservation.

The pricing of the Conversational Booking Engine (CBE) depends on your hotel's specific needs and setup. We offer flexible pricing plans designed to suit different hotel sizes and business goals.

Our pricing includes:
✔ A one-time setup fee for seamless integration with your booking engine and property management system.
✔ A monthly subscription covering 24/7 AI-driven assistance, regular updates, and ongoing support.
✔ Optional add-ons such as real-person live chat (when available) or customised enhancements.

To receive a tailored quote for your hotel, get in touch with us, we’d be happy to discuss the best plan for your needs!

No, you don’t need a programmer to implement the Conversational Booking Engine (CBE)—we’ve made integration seamless and hassle-free.

✔ Easy Website Integration – The CBE can be embedded into your hotel’s website with just a few lines of code, requiring minimal technical effort.
✔ PMS Connectivity – The engine integrates directly with your Property Management System (PMS) and booking engine, ensuring real-time availability, pricing, and instant reservations.
✔ Fully Managed Setup – Our team takes care of the entire implementation process, so you can start benefiting from AI-powered bookings without technical complexity.

Let us handle the setup while you focus on delivering an exceptional guest experience!

While the Conversational Booking Engine (CBE) handles a significant portion of guest inquiries, human customer service remains important for specific situations.

✔ 24/7 Automated Assistance – The CBE answers common questions, assists with bookings, and guides guests through the reservation process—reducing the need for direct human interaction.
✔ Seamless Handoff to Staff – For more complex requests, the CBE can escalate conversations to a real person (if available), ensuring a smooth transition when human support is needed.
✔ Enhanced Efficiency – By handling routine inquiries, the CBE frees up your team to focus on personalised service for VIP guests or special requests.

In short, the CBE reduces the workload for your staff while enhancing guest support—striking the perfect balance between automation and personal service.

The Conversational Booking Engine (CBE) is currently in its beta phase, where we are fine-tuning its capabilities with selected hotels. We expect to launch publicly by the end of Q1 2025.

If you're interested in early access, let us know, we’d love to explore how CBE can benefit your hotel!

The Conversational Booking Engine provides real-time, personalised assistance to potential guests, guiding them through the booking process without distractions. By answering questions instantly, suggesting relevant upgrades, and simplifying the reservation process, the CBE helps convert more website visitors into direct bookings, reducing reliance on OTAs.

Yes! The CBE can communicate in multiple languages, ensuring that international guests receive support in their preferred language, leading to higher engagement and better conversion rates.

Absolutely! The CBE is tailored to your hotel's unique facilities, services, and branding. From personalised responses to custom offers and promotions, the system ensures that every interaction aligns with your hotel’s identity and guest experience.

Yes! The CBE is fully responsive and designed to work seamlessly on desktop, mobile, and tablets, providing a smooth experience no matter how guests access your website.

While the CBE can assist with the booking process, actual payment processing is handled via your booking engine or PMS. The engine guides guests seamlessly to the payment step, ensuring a frictionless experience.